Legal Notice

Legal

Security Policy

We take your shopping security and personal information protection very seriously. To ensure a safe and reliable shopping experience on our site, we commit to the following:

1. Payment Security

   • We support multiple secure international payment methods (such as PayPal etc.).

   • All transactions are processed through encrypted SSL channels to protect your payment information.

2. Privacy Protection

   • We strictly follow our Privacy Policy and will never sell or share your personal information with third parties.

   • Your personal data is only used for order processing, customer service, and improving your shopping experience.

3. Account Security

   • Please set a strong password for your account and keep it safe.

   • If you notice any suspicious activity, please contact our customer support team immediately.

4. Anti-Fraud Measures

   • We use fraud detection systems to prevent unauthorized transactions.

   • If we detect a suspicious order, we will contact you to confirm before processing.

Shipping Policy

1. Order Processing Time

   • All orders are processed and shipped within 2-5 business days after payment (excluding holidays).

   • In case of stock issues or special circumstances, we will contact you promptly.

2. Shipping Coverage

   • We deliver to most countries and regions worldwide.

   • Some remote or restricted areas may not be eligible for shipping. If your address is not serviceable, we will notify you immediately.

3. Shipping Methods & Delivery Times

   • Standard International Shipping: Estimated 10-20 business days (may be longer depending on the destination).

   • Express Shipping (DHL/FedEx, etc.): Estimated 5-10 business days.

   • Actual delivery times may vary due to customs clearance, flight delays, or uncontrollable factors (weather, holidays, etc.).

4. Customs Duties & Taxes

   • International orders may be subject to customs duties, import taxes, or additional charges, which must be borne by the customer.

   • Please check your local customs regulations before placing an order.

5. Shipping Fees

   • Shipping fees are calculated automatically at checkout based on your delivery address.

   • Free shipping promotions may be available during special campaigns.

6. Order Tracking

   • Once your order is shipped, you will receive a confirmation email with the tracking number and tracking link.

   • You can track your package status at any time.

Return & Refund Policy

1. Return Window

   • You may request a return within 30 days of receiving your order.

   • For international orders, the delivery date shown in the tracking information will be considered as the start of the return period.

2. Eligibility

   • Items must be unused, unwashed, and in their original condition and packaging.

   • ⚠️ Customized or personalized items (e.g., custom size, custom image) are not eligible for return or refund, unless the product is defective or incorrect.

3. Return Process

   • Please contact us at pikadiy.kabee@gmail.com with your order number and reason for return.

   • We will reply within 1-7 business days with the return address and instructions.

   • International returns may take longer, so please ship the package as soon as possible and provide the tracking number.

4. Refunds

   • Refunds will be processed within 7-15 business days after we receive and inspect the returned item.

   • Refunds will be issued to your original payment method (PayPal etc.).

   • Shipping fees, customs duties, and taxes are generally non-refundable.

5. Return Shipping Cost

   • If the return is due to product defects or incorrect items, we will cover the return shipping cost.

   • If the return is due to personal reasons (e.g., dislike, wrong size), the customer will be responsible for the return shipping cost and any applicable customs duties.

📧 For any questions regarding security, please reach out to us at pikadiy.kabee@gmail.com.

Credits

Concept and production:

This Web site was created using PrestaShop™ open-source software.